Frequently Asked
Questions

The workshop doors open on 7th July 2026. That's when tickets go on sale. To make sure you don't miss it, join our mailing list and you'll be first to know.

Tickets for Santa's Dinner Club are only available on our website. We don't release tickets on the day of our shows and tickets cannot be purchased on the door.

Friendly note: As this is a family show, please make sure your booking includes at least one adult and one child.

You really do! Please print out your ticket or have it ready on your phone to show us when you arrive. That way you'll have the smoothest possible entrance to the most fabulous show in town.

First, check your junk and spam folders for your confirmation email. If it's not there, please contact us at enquiries@santasdinnerclub.co.uk and we'll get it sorted.

Tickets are issued for a specific date and sitting and unfortunately can't be transferred to another show. If you need to cancel, please check our refund and cancellation policy.

Full refunds are available when requested more than 10 days before your sitting. Please contact us at enquiries@santasdinnerclub.co.uk with your booking reference. See our full Terms & Conditions for details.

Yes. One Essential Carer ticket is available at 50% off per booking, for guests who require a carer to accompany them. Access and wheelchair tickets are available at the standard adult or child price. To book or discuss your requirements in advance, please email enquiries@santasdinnerclub.co.uk. Evidence of eligibility (DLA/PIP/AA letter, Blue Badge, DID Card or Access Card) must be provided after booking. For full accessibility information please visit our Accessibility page.

The show has been designed for all ages so that every generation will enjoy the magic. With live entertainment and immersive performances, it particularly engages and excites children aged 6–12. Younger children are likely to love the characters, the colourful scenery and the action. They may just not follow every detail of the story.

Disclaimer: Santa's Dinner Club is an immersive dining experience with roaming actors, loud sound effects and flashing lights. Some children, particularly younger ones, may be sensitive to these effects, so your discretion is appreciated. You can find out more about our technical effects on our Accessibility page.

A gentle note for families: our show features roaming performers who move through the room, live musical instruments, and some familiar festive faces - including a very enthusiastic real life elf on the shelf. If your little one has a big reaction to characters getting close, it's worth knowing our elves are warm, fun and very much on your side. Even the most determined non-believers tend to come around by the end.

Each sitting is 2.5 hours long. Doors open at 12:00pm for the 12:30pm sitting and 5:30pm for the 6pm sitting. Please arrive at least 30 minutes before the show begins.

We run two sittings daily on all dates: 12:30pm and 6pm. Christmas Eve (24th December) has one sitting only at 12:30pm.

Your ticket includes entry to the 2.5-hour immersive show, a three-course Christmas feast from The Workshop Kitchen, a welcome drink on arrival, Santa visiting your table personally, one caricature family portrait per table, a fresh Christmas cracker, a personalised Nice List place card, and a special personalised invitation sent to you in the post before the event.

Santa doesn't do separate tables. At the North Pole, everyone eats together and Santa's Dinner Club is no different. We have fixed communal tables of 10. All tables are on one level with no restricted views. As our show is immersive, featuring roaming actors and entertainers, every table enjoys exactly the same experience.

You'll arrive as strangers. By the time the elves have been round, you'll feel like old friends.

Book as a group of 10 and the table is yours. Smaller groups are seated alongside other like-minded families. The elves will escort you to your table on arrival.

Yes, of course. How could you not? Please feel free to use your phone to capture special moments throughout your evening. Better still, we'd love you to share your pictures while you're with us. Tag us on Instagram and Facebook @santasdinnerclub or use #santasdinnerclub.

Please note: flash photography and filming are not permitted during the show.

Magic doesn't wait. Santa's Dinner Club starts promptly at the time shown on your ticket. Doors open at 12:00pm for the 12:30pm sitting and 5:30pm for the 6pm sitting to give you time to check in, use the cloakroom and settle in.

We'll do everything we can to get everyone inside quickly, but there may be a short queue outside so we'd recommend checking the weather and wrapping up warmly.Friendly note: Please allow plenty of time to get here. You really don't want to miss a single moment.

We really want you to enjoy every moment, so please do your best to arrive on time. If you do arrive late, our team will meet and greet you and do their best to bring you into the hall at the next possible opportunity. However, the show involves careful timing and logistics, so we can't guarantee that late arrivals will gain entry.

Late arrivals are not eligible for a refund.Friendly note: Allow lots of time to get here to avoid even the tiniest chance of disappointment.

This question applies to everybody, because the fun starts at home.

Santa's Dinner Club is your chance to be as fancy, funky and fabulous as you want. You'll be enjoying a banquet inside Santa's workshop, so you'll want to make an impression. If you've been looking for that one very special occasion that gives the whole family the perfect excuse to dress up. This is it.

Before you finalise your outfit, it's worth knowing that Kimpton Memorial Hall is a moderately warm indoor venue. We can't control the temperature, so please bear in mind the time of year.

Yes, free parking is available on site at Kimpton Memorial Hall. The venue is approximately 35 minutes from North London via the A1(M), and around 10 minutes by taxi from Hitchin station (regular Thameslink services from London St Pancras, Luton and Bedford).

Our ticket categories are: Infant (under 2) free, no meal included, must still book a ticket; Child (2–12) full child price, includes meal; Adult (13+) full adult price.

Infants under 2 are free but you'll still need to book an infant ticket, which you'll find during the booking process. Please note that infant tickets don't include a meal, but they do count towards your table capacity.

Health and safety rules mean that every guest, however small and cuddly, needs a valid ticket. And as this is a family show, every booking must include at least one adult and one paid child ticket.

During the booking process you'll be prompted to enter your highchair requirements. Alternatively, email us after booking at enquiries@santasdinnerclub.co.uk and we'll get it arranged.

There will be a cloakroom at the venue where you can check in your coats, bags and prams during the show.Friendly note: Prams are not permitted inside the workshop hall and will need to be checked in at the cloakroom.

Once you have entered the venue, readmission is not permitted. Please make sure you have everything you need before the show begins.

Smoking and vaping are not permitted anywhere on the venue premises.

If something isn't right on the night, please raise it with a member of our team immediately so we can resolve it. If you wish to make a formal complaint after the event, please email enquiries@santasdinnerclub.co.uk within 30 days of your sitting with full details. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

Just think delicious. We have a set menu for all our guests, including a welcome drink on arrival. For the full menu, visit our menu section here.

We'll also be serving cocktails and mocktails throughout the evening. Simply order from our waiting staff. Contactless payments only, no cash.

We operate a Challenge 25 policy for anyone wishing to purchase alcohol at Santa's Dinner Club. We may ask you to prove your age using one of the following:

· Proof of age card bearing the PASS hologram symbol
· UK photo driving licence
· Passport

Only drinks purchased at the venue may be consumed on site.

We cater for all 14 allergens as described by the Food Standards Agency. During booking, you'll find an option to note any dietary requirements or allergens our catering team should know about.

Please also email us at least 48 hours before your sitting at enquiries@santasdinnerclub.co.uk so our team can make the necessary arrangements.Please be aware that we cannot guarantee against cross-contamination in our kitchen.

Yes, the show includes stage lighting, lighting changes, coloured effects, flash photography and dazzling effects which may affect guests with epilepsy or photosensitivity. There will also be sudden loud noises, sound effects, microphones and guest participation including cheering, clapping and music.

Ear defenders are available at check-in for guests with noise anxiety. Please ask a member of our team on arrival. For full details, visit our Accessibility page.

Yes. There is an accessible point of entry to Kimpton Memorial Hall. A member of our team will assist you from check-in directly to the main hall. Wheelchair user spaces are available. Please contact us at enquiries@santasdinnerclub.co.uk in advance to make your arrangements. For full accessibility information visit our Accessibility page.

Huey's Corner is a quiet, relaxed area away from the main hall, dedicated to guests who may be feeling overwhelmed and need a moment away from their table. It has been carefully designed for younger guests who would benefit from a calmer environment during the show. A member of our team is always on hand to assist.

If there's anything we can do to help, our team is always on hand. Email us at enquiries@santasdinnerclub.co.uk and we'll get back to you as soon as possible.