Privacy Policy

Wonder Realm Ltd, trading as Santa's Dinner Club
Registered in England and Wales, Company No. 17323012
Email: enquiries@santasdinnerclub.co.uk
Website: santasdinnerclub.co.uk

When you join our waitlist or sign up to our mailing list

• Name and email address

When you book tickets

• Name, email address and billing address
• Number and type of tickets purchased
• Date and sitting time selected
• Dietary requirements and allergen information
• Accessibility requirements (including Essential Carer ticket eligibility)
• Highchair requests for infants
• Payment information (processed securely by our payment provider; we do not store card details)
• Booking reference and transaction ID

When you contact us

• Your name and email address
• Any information you choose to include in your message

When you visit our website

• IP address and device information
• Pages visited and time spent on site
• Browser type and operating system
• Referral source (how you found us)

When you engage with our social media or adverts

• Engagement data provided by Meta (Facebook/Instagram) and other platforms in accordance with their own privacy policies

We use your personal data for the following purposes:

To process your booking

Legal basis: Contract: processing is necessary to fulfil your booking and provide the event experience. This includes managing dietary requirements, accessibility arrangements, seating and ticket validation.

To send you booking confirmations and event information

Legal basis: Contract: we will send you confirmation emails, pre-event information and any important updates about your booking.

To send you marketing communications

Legal basis: Consent: if you have joined our mailing list or opted in at checkout, we will send you news, updates and offers about Santa's Dinner Club. You can unsubscribe at any time using the link in any email.

To improve our website and marketing

Legal basis: Legitimate interests: we use anonymised analytics data to understand how people use our website and how our advertising campaigns perform, so we can improve our service.

To comply with legal obligations

Legal basis: Legal obligation: we are required to retain financial and booking records for HMRC and accounting purposes.

To manage accessibility and safety requirements

Legal basis: Vital interests and legitimate interests: we collect and use accessibility and dietary information to ensure the safety and wellbeing of all guests at our events.

Santa's Dinner Club is a family event. When you book tickets for children, you may provide us with information about them including age, dietary requirements and accessibility needs. This data is collected and processed solely for the purpose of managing your booking and ensuring an appropriate experience for all guests.

We do not knowingly collect personal data directly from children. All bookings must be made by an adult aged 18 or over (the Lead Booker).

Children's data is handled with the same care and security as all other personal data and is not used for any marketing purposes.

All payments are processed securely by our ticketing and payment providers. We do not store, see or have access to your full card details. Payment data is handled in accordance with PCI DSS standards by our payment processors.

Our current ticketing platform is Ticket Tailor. Please refer to Ticket Tailor's privacy policy for information on how they handle payment data.

We share your data only where necessary with the following trusted third-party service providers:

• Ticket Tailor: our ticketing platform, which processes bookings and payments
• Mailchimp (Intuit): our email marketing platform, used to send booking confirmations and marketing communications
• Meta (Facebook/Instagram): for advertising and audience targeting (anonymised/aggregated data only)
• Google Analytics / Google: for website analytics (anonymised data)
• Stripe or other payment processors: for secure payment processing

We do not sell your personal data to any third party. All third-party providers are required to handle your data securely and in accordance with applicable data protection law.

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: necessary for the website to function correctly
• Analytics cookies: used by Google Analytics to collect anonymised data about site usage
• Marketing cookies: used by Meta Pixel to measure the effectiveness of our advertising campaigns

You can control and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

• Booking and financial records: retained for 6 years from the date of your booking, as required by HMRC
• Marketing list data: retained until you unsubscribe or request deletion
• Enquiry and contact data: retained for up to 2 years
• Website analytics data: retained in anonymised form for up to 26 months

After these periods, your data will be securely deleted or anonymised.

Under UK GDPR you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct inaccurate or incomplete data
• Right to erasure: you can ask us to delete your data, subject to our legal obligations (for example, we cannot delete financial records within the 6-year retention period)
• Right to restrict processing: you can ask us to limit how we use your data in certain circumstances
• Right to data portability: you can request your data in a portable format
• Right to object: you can object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please email us at enquiries@santasdinnerclub.co.uk. We will respond within 30 days.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it from unauthorised access, loss or disclosure. All data is stored securely, and access is restricted to those who need it to provide our services.

Where we transfer data to third-party providers, we ensure they have appropriate security measures in place.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. Where changes are significant, we will notify you by email.

For any questions, requests or concerns about this privacy policy or how we handle your data, please contact:

Wonder Realm Ltd
Trading as Santa's Dinner Club
Registered in England and Wales, Company No. 17323012
Email: enquiries@santasdinnerclub.co.uk
Website: santasdinnerclub.co.uk